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Refund and Returns Policy for Brunette

At Brunette, we are committed to providing high-quality products that enhance your hair care routine. However, if you are not completely satisfied with your purchase, we are here to help. Please read our Refund and Returns Policy below.

Eligibility for Returns

  1. Timeframe: Products must be returned within 5 days of the purchase date.
  2. Condition: To be eligible for a return, the product must be:
    • Unopened and unused.
    • In its original packaging.
  3. Proof of Purchase: A valid receipt or proof of purchase is required.

Non-Returnable Items

We cannot accept returns for:

  • Products that have been opened or used.
  • Items purchased on sale or as part of a clearance event.
  • Gift cards.

Refunds

  1. Approval Process: Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
  2. Refund Method: Approved refunds will be processed to your original payment method within 7-10 business days.
  3. Shipping Costs: Original shipping costs are non-refundable. If your return is approved, the cost of return shipping will be deducted from your refund (unless the return is due to a defective or incorrect product).

Exchanges

We only replace items if they are defective, damaged, or incorrect. If you need an exchange for the same item, please get in touch with us at [email protected] within 30 days of your purchase.

Return Process

  1. Contact our customer support team at [email protected] to initiate the return process.
  2. Package your item securely and include proof of purchase.

Defective or Damaged Products

If you receive a defective or damaged item, please email us at [email protected] with your order number, a description of the issue, and photos of the damaged product. We will provide a replacement or refund as soon as possible.

Contact Us

For questions or concerns about your order, please get in touch with our customer support team at:

We assist you Sunday to Thursday, 12 AM to 8 PM.

We value your satisfaction and strive to make your experience with Brunette exceptional. Thank you for choosing us for your hair care needs!